Continuous Technology Maintenance
SWI CARE
Your Systems Stay Healthy, Secure, and Current
Proactive maintenance, 24/7 monitoring, and incremental improvements for systems already in production — so you focus on the business, not on technical operations.
Starting Price
From US$1,200 / month
Pricing per system complexity and SLA.
Scope
- Continuous maintenance and security patching
- Monitoring, alerting, and incident response
- Scheduled incremental improvements and refactoring
- Weekly reporting on system health
Deliverables
- Clear SLA response time
- 24/7 monitoring dashboard
- Weekly reports on uptime and incidents
- Scheduled security patches
- Planned refactoring and upgrades
A Good Fit If
- Your system is in production and needs maintenance
- You do not have an internal DevOps team
- You want predictable cost for technical operations
Not a Fit If
- Your system is still in development (see SWI Build)
- Your system is legacy that needs to be rewritten (see SWI Build)
How We Work
01
System Audit
Review of architecture, dependencies, and risks.
02
Care Plan
Maintenance scope and SLA that fits.
03
Onboarding
Access to codebase, monitoring, and incident process.
04
Operate
Routine operations with periodic reports.
Frequently Asked Questions
What is the incident response time?
Depends on package: 4 hours for high priority, 24 hours for normal priority. SLA is tuned to business needs.
Does it include major refactoring?
Small and incremental refactoring is included. Large rewrites or platform migrations are out of scope — can be arranged as a separate project.
What about systems built by another vendor?
SWI Care can take over systems built by other parties after an initial audit. The initial audit may be billed separately.
Next Step
Discuss Your Needs with the SWI Team
Initial consultation is free. Tell us about your needs and we will recommend the most appropriate approach.